Shipping & Tracking Your Order

Shipping & Delivery: We’ve Got You Covered!

 

We know you're excited to get your seeds, and we don’t blame you – who wouldn’t be? Here’s everything you need to know about how we get your orders from Circle Farms to your hands. Read on for the answers to our most common shipping questions.

 

How Quickly Will You Get Your Seeds?

Our processing time varies from 2 - 5 business days depending on the time of year and the day of the week. Please check our homepage banner for the most update to date processing times. 

 

Delivery Methods and Turn Around Times

Please note that orders under $100 are sent via Standard Shipping (Canada Post lettermail), unless a paid shipping upgrade has been selected. Lettermail deliveries are taking anywhere from 5 - 15 business days, depending on your location.

If you are in a hurry to receive your seeds, we suggest choosing a non-Standard shipping option and you will receive a $5 off discount (discounted rates shown at checkout). Our current turn around time for filling orders is 2 - 4 business days and this is on top of delivery times. 

We do our best to process orders within 2-4 business days (because we’re just as eager as you are to get those seeds growing). Keep in mind, we’re closed on Sundays and holidays, because hey, everyone needs a little break now and then!

 

Order Tracking – What to Expect

Orders under $100 (Free Shipping - Standard Shipping)

For orders under $100, we ship via Canada Post Lettermail. Here’s the catch – to keep shipping free, there’s no tracking, but don’t worry! Your seeds are on their way and should arrive within 15 business days. 

 

Orders over $100 (Free Standard Shipping)

Congrats on your big order (and thank you)! This one will be sent via courier, complete with a tracking number so you can follow your seeds every step of the way. You’ll get your tracking info when we send your shipping confirmation. 

 

Paid Express or Expedited Shipping

If you’ve opted for upgraded express or expedited shipping (you go-getter, you), we’ll send your order with tracking. Expect your tracking number in your shipping confirmation.

 

About the Shop App

If you’ve been checking the Shop App for updates, we kindly ask you to ignore it unless you’ve paid for shipping and received a Canada Post tracking number.

Shop App users may see in their app that an order is filled, but not shipped. This is incorrect. If you receive an email from us saying your order is on it's way, it's on it's way!

 

Local Pick-Ups

Local pick-ups are available for people that live in Calgary or are travelling through. Simply select "Local Pick Up" at check out and you will be notified when it's ready in 2 - 5 business days. 

Worried About a Late Delivery?

Canada Post Lettermail can sometimes take the scenic route, and packages might take up to 15 business days to arrive. If it’s been longer than that, drop us a line! But before you do, please double-check:

- Your Canada Post mailbox (sometimes those seeds hide in plain sight).

- Your shipping address (just in case a typo sent your seeds on a detour).

 

If all looks good and you’re still missing your seeds, contact us here.

 

Thank you for supporting small businesses like ours – it means the world to us (and to your garden)!