Frequently Asked Questions

Looking for answers about Circle Farms seeds, shipping, or growing tips? Our FAQ guide covers everything you need to know about ordering seeds online in Canada. From seed types and storage advice to shipping timelines and pollinator-friendly varieties, you’ll find clear answers to the most common customer questions. Whether you’re a beginner gardener or an experienced grower, these FAQs will help you make the most of your Circle Farms seed order.

Do you ship internationally? 

Sorry, no. At the moment we only ship to Canada.  

What is your return policy?

Please view our policies here. 

What kinds of seeds do you sell?

We offer heirloom, open-pollinated, non-GMO, untreated seeds for flowers, vegetables, herbs, and pollinator-friendly plants.

Do you grow your own seeds?

Yes — we grow many seeds ourselves at our urban farm in Calgary and at our one‐acre garden plot just outside the city. We also source from trusted suppliers that offer seeds that work in the Canadian climate. 

Do you source seeds from other suppliers?

Yes — for broader variety, we source from trusted suppliers who test for germination and quality.

Can I grow seeds for Circle Farms and become a seed supplier?

If you are interested in growing seeds for us, please reach out, we are always looking for new suppliers. 

Where are you located, and where do you ship from?

Circle Farms is based in Calgary, Alberta (Canada). Orders are packed and shipped from our facilities in Calgary, Alberta.

What is your shipping policy / how long does it take to receive my order?

We offer free shipping within Canada on seed orders. Order fulfillment takes an average of 3 business days, but our fulfillment promise is 2 - 4 business days.

How are seeds packaged to ensure quality?

Seeds are hand-packed carefully, in dry conditions, by real people (not just machines), to protect from moisture and damage. Germination standards and quality control are prioritized.

What climate zones are your seeds suited for?

Many of our seeds are selected to perform well in Canadian climate zones (including both cool and warm regions). If you are in a particularly extreme region (very hot or cold), check the seed description for specific recommendations. (Zone info may be provided per variety.)

Can I save seeds and plant them next year?

Yes — for open-pollinated and heirloom varieties, you can save seeds from your plants if grown properly. Avoiding cross-pollination, storing seeds dry and cool are key.

What’s the difference between heirloom, open-pollinated, and hybrid seeds?

• Heirloom: old varieties, often passed down, stable traits, good flavour/appearance.
  
  
• Open-pollinated: seeds that pollinate naturally, children seeds resemble parent.
  
  
• Hybrid: cross of two different parent lines; may give specific traits but seeds don’t reliably come true to type in next generation.
  
  

Are your seeds non-GMO and untreated with pesticides?

Yes — we emphasize non-GMO, untreated seeds. Our mission includes chemical-free gardening and seed quality.

How do I choose seeds that will grow well in my yard (sunlight, soil, space)?

• Check the sunlight requirement (full sun / part sun / shade) listed in seed description.
  
  
• Consider how large the mature plant gets.
  
  
• For small spaces, explore our “Container Garden Compact Plants” collection.
  
  
  

Do you offer free shipping?

Yes — there is free standard shipping in Canada on all seed orders.

 

What payment methods do you accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, etc. (or list whatever you support). We can also accept e-transfers by request.

What is the “Circle Rewards” program and how does it work?

Circle Rewards lets you earn points (or a percentage back) on purchases, which can then be redeemed for discounts or credits on future orders. Please read more about the rewards program here. https://www.circlefarms.ca/blogs/news/circle-farms-new-rewards-program

How do I track my order?

After your order is shipped, you will receive an email confirming shipment. For overs over $100, you will also receive a  tracking number. Use that to check delivery status. Orders under $100 are shipping via Canada Post lettermail and are untracked. Lettermail can take up to 15 business days, depending on your location. If there’s delay, contact customer support.

What is your refunds / returns policy?

As there are a multitude of factors that can impact the success of your plants. For that reason, we do not have a “no questions asked” return policy. Returns and exchanges are offered on a case by case basis and we will work with you to trouble shoot why the seeds did not germinate or thrive. View our privacy policy here.

Are seeds guaranteed to germinate?

We test our seeds for germination before listing. However, as seeds are living things, germination can depend on the care given (soil, water, temperature). If you believe the seed is defective, contact us and we’ll help trouble shoot the issue.

When is the best time to plant seeds?

Depends on your region. Generally: after last frost for many vegetables & flowers; cold‐tolerant seeds can be planted earlier. See the seed description and envelope for recommended planting times.

How should I store seeds to keep them viable?

Store seeds in a cool, dark and dry place. Use airtight containers. Keep away from sunlight and extreme temperature fluctuations.

If I buy seeds in the off season, can I keep them and plant them next season?

Yes, most seeds last several years, so if they are properly stored, they will last for years.

What if some seeds are out of stock?

If a variety is out of stock, you can sign up for restock notifications. Alternatively choose similar varieties or check the “New for 2025” / “On Sale” collections.

Do you ship internationally / outside Canada?

Currently we do not ship outside of Canada.

Do you offer wholesale or bulk seed pricing?

Generally we do not sell bulk quantities of seeds due to limited availability. But please don’t hesitate to reach out if you have a special request or would like a quote. 

What are pollinator plants and why are they important?

Pollinator plants attract beneficial insects (bees, butterflies, etc.), helping gardens and ecosystems to thrive. We offer a range of pollinator-friendly seed varieties. For more infos, click here.

What does “deer resistant” mean, and are deer resistant seeds really reliable?

Deer‐resistant plants are those that deer tend to avoid due to smell, texture, or taste. While nothing is 100% deer-proof, these plants reduce damage in many gardens.

How can I contact customer service or get help choosing seeds?

You can contact us by phone at (587) 317-7458, by email at hello (at) circlefarms.ca, or via social media (@circlefarms.ca). Email is the best way to reach us as it is checked the most frequently. We’re happy to help with variety suggestions, planting advice, and garden planning.