Policies & Terms

RETURNS & EXCHANGES

Returns and exchanges are offered on a case by case basis as situations are unique and there are numerous factors that can impact germination.  If you have an issue with germination, please contact us immediately to discuss the options. Sometimes we can troubleshoot and help with germination if not too much time has passed. 

Should we approve a return,we ask the buyer to cover the shipping costs, unless otherwised discussed. 

There are no returns on personalized products, unless there was an error made on our part. 

ORDER CANCELLATIONS

Orders may be cancelled if they have not yet started to be fullfilled. Once an order has been started, we cannot cancel it. 

DELIVERY POLICY

For questions related to turn around time and tracking your order, click here. 

We cannot control delays in shipping once the item is in transport. Items that are successfully delivered are the responsibility of the customer. Items that are stolen at the point of delivery are beyond our control (porch pirates!!) and will not be reimbursed. When possible, we will always request "no safe drop" when shipping items, to avoid theft at the point of delivery.

Items that are shipped for free are shipped via regular mail, using Canada Post. These shipments are not trackable and a specific delivery date is not guaranteed. 

If you require delivery by a certain date, please contact us for details to arrange for guaranteed delivery to meet your desired date.

PRIVACY

Your private information, such as address or email address will never, ever be shared or sold. 

LIABILITY

Crush Ventures Inc. (operating as Circle Farms) assumes liability only for the value of the product purchased, not any other costs associated with crop failures or delayed delivery.